At Real Estate Finance Intelligence, our readers come first, which is why we urge you to contact us if you have any questions, concerns, comments or need assistance with your service.


Below are the answers to the most commonly asked questions. If you do not find the answer to your question below, then please contact our customer service team who will be happy to assist you.


How do I contact Customer Services?


If you have any questions regarding your subscription please contact us using the details below. Please be sure to include your name and subscription number and publication title to allow us to quickly retrieve your subscription details.

Real Estate Finance Intelligence Customer Service
225 Park Ave South
New York
NY 10003
United States
customerservice@iiintelligence.com
+1 800 715 9195


FREQUENTLY ASKED QUESTIONS


Subscriber Services

Where can I find my subscription number?
I’ve forgotten my online password or username.
How do I change my delivery address or email address?
I am missing a back issue. How do I claim it?
When will my subscription start and finish?
Will I be reminded before my subscription expires?

Credit Card Payments

How can I pay for my subscription?
What will appear on my credit card statement for my subscription?

Is your online payment facility secure?
Will my credit card information be stored by Euromoney Institutional Investor PLC?


Free Trial

How do I apply for a free trial?

Privacy


What precautions are taken to secure my privacy?


Email Preferences


How can I personalize my subscription to the e-mail newsletters?
How do I unsubscribe from the e-mail newsletters?
Why have I stopped receiving the e-mail newsletters?



Editorial


Who should I contact if I have a question about this publication?


Advertising

Who should I contact if I’d like to advertise with Real Estate Finance Intelligence in print or online?


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Subscriber Services


Where can I find my subscription number?

Your subscription number appears on the envelope of your print copy above the delivery address.


I’ve forgotten my online password or username.

Your username is the email address you registered with. If you have forgotten your password, you can use the ‘forgot password’ link and a reminder will be sent to you via email. For your security the login details will only be sent to the registered email address.

If you require further assistance please contact Customer Services, quoting your subscription number and the full name of the subscriber.

How do I change my delivery address or email address?

Visit the ‘My Account’ section of the website to update your mailing address.

Alternatively, you can submit address changes, including individual names and email address, in writing, via email to customerservice@iiintelligence.com. Please state the old address and the new address and most importantly, your subscription number, to allow us to retrieve and change your details quickly.


I am missing a back issue. How do I claim it?

You can access a PDF version of all back issues in the ‘PDF Archive’ on the website.

Alternatively, you can contact Customer Services, stating the subscription number and the month of the issue you are missing and we will ship your missing issue right away.


When will my subscription start and finish?

Service start and expire dates can be found in the ‘My Account’ section of the website. Should you require further assistance, please contact Customer Services including your subscription number.


Will I be reminded before my subscription expires?

You will contacted via mail and/or telephone when your account is due for renewal.


Credit Card Payments


How can I pay for my subscription?

You may pay for your subscription online by credit card (Visa, Mastercard, American Express) or by requesting an invoice to be sent to your company. The invoice will state payment options, including details of check and bank transfers.


What will appear on my credit card statement for my subscription?


If payment is taken online your statement will have the reference - "EUROMONEY PLC".


Is your online payment facility secure?

Our credit card payments are handled by our payment department, Datacash, which uses state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com.


Will my credit card information be stored by Euromoney Institutional Investor PLC?


We do not store your full credit card information. The last four digits are retained temporarily as a reference only.


Free Trial

How do I apply for a free trial?

Please click here to apply for a trial. Only one trial can be taken per person. A trial is free of charge and lasts 14 days during which you will receive full online access to Real Estate Finance Intelligence.


Privacy


What precautions are taken to secure my privacy?

Euromoney Institutional Investor plc is committed to your privacy. Please click here to read our privacy policy.


Email Preferences


How can I personalize my subscription to the e-mail newsletters?

Sign in to the ‘My Account’ section of the website and follow the instructions.



How do I unsubscribe from the e-mail newsletters?

To unsubscribe from any newsletter please log in to 'My Account' and untick the checkbox.


Why have I stopped receiving the e-mail newsletters?

Some newsletters are stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through. If this is not the case, please contact Customer Services, and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list.


Editorial


Who should I contact if I have a question about this publication?

Please click here to visit our editorial contact page.


Advertising


Who should I contact if I’d like to advertise with Real Estate Finance Intelligence in print or online?

Please click here to visit our advertising page.